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Frequently
Asked questions
BPO FAQs
What is BPO?
BPO stands for Business Process Outsourcing. Outsourcing is basically the process of contracting an outside partner. As a part of BPO services, a business hires a third-party to carry out all the non-primary/primary, recurring or non recurring business activities and functions.
Why Outsource?
Outsourcing is an easy way to obtain goods or a service as you don’t have to worry about them. You simply hire an external agent based on a contract that will carry out business operations for you. It also enables businesses to increase their reachability through offshore outsourcing.
How Do I Get Started?
Worry no more about how to start your first trial engagement with outsourcing. Just write to us your questions about outsourcing and we’ll take it from there. Check the section “LET’S BEGIN THE JOURNEY TOGETHER” under our website here to know more about it.
Is my company too big or too small for outsourcing?
Outsourcing is like water, it takes the shape of the vessel you put it in. What you engage a service provider may differ but outsourcing can be for every business out there. Visit our website to see how it works.
Will I compromise on quality if I outsource?
You will have full quality control but only if you choose your outsourcing partner wisely. Go for the one that is an expert when it comes to recruiting, hiring and training the outsourcing staff. More the experience, the better it is.
Can I still outsource if my company data/customer data is private?
Absolutely yes. Outsourcing process doesn’t cause any security threats but your partner might. Hence, it is necessary for your outsourcing service provider to be compliant as per the latest security protocol. And do not forget to ask for a NON DISCLOSURE AGREEMENT It is the best way to get assured that your data will be secured.
What is an RPO?
RPO is an acronym for Recruitment Process Outsourcing. It is a form of Business Process Outsourcing (BPO). As per RPO, a company transfers all or a part of its permanent recruitment to an external service provider.
Is there a language barrier in communication?
Our specialists have an excellent language skill set. Reach out to us in case you are interested in our services. We would be delighted to set-up some test calls for you to demonstrate the same and write some more about our virtual staff skills.
What’s the minimum number of staff I can employ through you?
There is no pre-set minimum number of employees we will provide you. As putting it in a number would be limiting your plans while we want you to grow continuously. We closely analyse and recognise your various business goals and get you the best employees on board.
What is the duration for an outsourcing contract?
It depends on your outsourcing partner. At Fusion, we have NONE. We work on a month to month basis and ask for no commitment. We want to continue the services based on the value we add to your business vs a paper you sign.
Do I have my own VA/Staff/Remote worker/employee?
Yes, you will have a dedicated primary Virtual Assistant (VA) assigned to you. Additionally, we have backup staff on each account that provides the flexibility to sub in for your staff in case your primary virtual assistant is sick. We provide you with the best virtual assistant services.
Can I have managerial control over my team?
You have the choice to either have full managerial responsibilities over your staff or leave the hassle to us. While we take care of all the complex tasks, you can focus on strengthening your core. It is your choice but by default we assign a supervisor and an account manager on each of our client accounts. All you need to do it to just monitor the results.
How does outsourcing reduce business costs?
There are several ways to reduce business cost by outsourcing. For instance, several market factors in the business economy including the recent increase in the minimum wage, the rising cost of infrastructure and the ever-changing demand for new technology, has made the value of outsourcing more prominent than ever before.
How else can outsourcing benefit my business?
Some of the most common outsourcing benefits are reduced business cost and time. Outsourcing has other benefits as well. It provides a proper structure and workflow. Not only this, but it helps you to get the best talent on board from all over the world.
Virtual Assistant FAQ's
Who is a Virtual Assistant?
A virtual assistant is a professional who provides support services to other businesses from a remote location. They are helpful to the businesses that are either not equipped with the required resources and infrastructure to bring the staff on their location. Or if they are too involved in their adminstrative or backend activities that they are not able to focus on other important aspects of business such as gaining more business. The virtual assistants can perform variety of tasks for you, ranging from executive assistance to bookkeeping.
What are Virtual Assistant Services?
The virtual assistant services typically cater to non-specialized, process centric repetitive activities of a business. For example, entering invoices to a system, or managing a CRM.
Virtual Assistant Services are mostly sought by small to mid-size businesses who want to free up their time from day to day administrative or back office activities.
How Can Virtual Assistant Help Your Business?
The entrepreneurs usually start the business with bold vision and big plans. However, the right hiring decisions are where most small businesses are challenged. In lot of the cases business owners themselves performs the mundane tasks that include designing, writing, fixing bugs, updating the website, bookkeeping, customer service and much more.
It is essential to delegate some of these to someone who can take care of it like an autopilot mode. Virtual Assistants are a fantastic option for your initial hiring or to free up your or your key team member’s time from essential daily business activities.
What is the Difference Between Virtual Assistant and Chatbot?
The chatbots and virtual assistant are very different. Chatbots are Artificial Intelligence based apps that help your business with a specific set of tasks, that’s chat conversations. That too up to an extent. However, our virtual assistants are humans with real intelligence, who become a part of your team and business and can perform like any other team member you have inhouse.
Is there any difference between your Virtual Assistant and my in-house Employee who is made to do the same job?
If you consider hiring an employee or virtual assistant for your organization, we can help you by doing the comparison right here. In the case of employees, you will require office space, equipment, and compensation to be given. Moreover, hiring and training of employees will add to the cost. It is also difficult to get employees for weekend and evening tasks.
On the other hand, virtual assistants can stay and work on the desired schedule. There is no requirement of office space and equipment when it comes to virtual assistants. We have a detailed answer on this question in one of our blogs (please refer link).
How can I outsource my task to a virtual assistant?
Starting with a virtual employee is like how you start with a new team member at office. The only difference is that the virtual assistant works remotely. Following is a flow chart of series of events:
- Identify the activities your virtual staff will do.
- Schedule a call with the virtual operations team or your account consultant to explain your expectations.
- Based on your expectations, operation consultant will choose the right staff for you.
- Schedule an introduction round with assigned staff.
- Schedule a screen sharing session for the training. Your consultant or supervisor will guide you through it.
- Give a walk-through of the processes via screen sharing session.
- The virtual staff will do some sample exercises to develop your confidence.
- After some traction and a better learning curve, your virtual team drafts process documents for you.
Is there a demo/free trial available for a virtual assistant?
Yes, we provide a three days trial for those who are interested in taking our virtual assistant services. Before we begin with the trial, you will get connected to your virtual assistant via call, IM, email or any other preferred mode of communication. During these days, the client will learn about our work parameters, reporting structure, and overall performance. Also, there is involvement of work-related instructions that you need to escalate before we begin with the tasks.
Will my virtual assistant be working on weekend and holidays?
Yes, if you have a team of multiple virtual assistants, we can draft a schedule for you to offer you weekend coverage as well. If you have single staff, we offer 40 hours work week, and you get to choose, what days will be most preferred. Usually we work same timings as you, Monday to Friday.
Fusion shares the holiday calendar in advance and your virtual assistant will always give you an heads up before the holiday. However, we are also committed to the customer service and satisfaction. We would want you to note that your dedicated virtual employee will be working on certain instances, when work must be carried on.
As I sign up, what can I expect next?
First, welcome aboard! We will begin locating the best possible VA for you by using the information that you shared about your preferences and working style. After determining the best VA for you, we’ll send an email for connecting the two of you. We aim to introduce you to our schedule, work parameters, and reporting structure within three business days.
Where will my VA be located?
Our operations facility is in India. However, your dedicated virtual assistant will work in the time zone of your preference. To maintain the data security and confidentiality, none of our staff can work from home.
Can my VA create or edit a presentation for me?
Surely can. The dedicated VA can format or edit any presentation based on your provided content, images, and other instructions.
Can my VA keep the inbox organized?
Yes! Delegate your inbox to your VA to read, send, and delete messages on your behalf. It can prevent you from missing the crucial emails while keeping the folders tidy.
The VAs can work on any email platform including Gmail, Outlook, or others, to best accommodate your needs.
Can the VA make outbound calls on my behalf?
It is possible! Your dedicated virtual assistant will be happy to contact your regular vendors, make reservations, make purchases or conduct prospecting calls to solicit customers. However, we tend to stay away from making sales calls.
Can the VA make purchases on my behalf?
They can! Your VA can place orders and schedule payments safely and securely. To share credit card information, passwords, and other sensitive data, we give the authority to only the VA and that to through a secured platform. This is the way to ensure that your information is safe. At Fusion, we strictly commit to the security of your account!
Contract Terms FAQ's
When do I pay?
Your trial period comes with three complimentary days of our service during which you can train your virtual assistant. It helps you to get familiar with our services. You will be charged once the complimentary period is over. We follow a monthly payment cycle and you need to pay on the first of every month in which the services will be provided till the end of the month.
How do I pay?
You can make secure payments using a credit card, debit card or a bank transfer. Ideally, the payment has to be made at the beginning of the month i.e. the first day of every month. But if the payment is due even after the 3rd of the month, we will have to discontinue the service until it is processed.
How do I pause or cancel?
You need to send a written request to support@fusionfirst.com or your assigned account manager as we do not impose a contract and hire a dedicated employee for each client. Since it takes time to process your request, it is required that you send the request with at least a ten-day notice period. We will make sure to cancel or pause the contract as per your requirement.
General FAQ's
Why should I trust Fusion BPO with my business needs?
Fusion has a proven success chart of helping businesses adjust quickly according to market conditions with its BPO services. Our BPO services cover all major industries including healthcare, insurance, real estate etc. Our outsourcing solutions have helped organisations scale their business and excel in the market. You can be next.
What industries does Fusion BPO specialize in?
We cover a wide range of industries under our BPO services. It includes RPO, eCommerce, data management, healthcare, real estate, insurance amongst several others. Click here to know which other industries we cover and read more about them.
What services does Fusion offer?
Fusion is one of the leading companies in Business Process Outsourcing services. Apart from BPO services, we also cater to the needs of web and mobile application development sector. Refer here to get a deeper insight into our services.
What sets Fusion BPO apart from other BPO companies?
Fusion BPO services lay their foundation on quality. We offer you the best BPO services that are based on a deep analysis of your requirements. They come with great flexibility and focus on the core business process. It eventually helps you grow sustainably.
What type of manpower does Fusion BPO employee?
The candidate must have a minimum qualification of graduate-level to be employed for junior roles. As we move towards the senior positions, it demands a higher level of education i.e. we employ holders of Masters in Business Management or Computer Applications or its equivalent along with some solid experience.
Where are Fusion BPO’s facilities located?
We have a presence in the USA, UK and India. Our operations facility is located in Udaipur, India. Our team is always ready to assist you with our BPO services. Reach out to us for more information.
What is Fusion’s Reporting system?
Fusion is well equipped with various types of reporting tools that meet all your reporting needs for different roles. We ensure that all the positions in your company are on the same platform regardless of their type or size i.e. junior or senior. It ultimately helps you become more efficient.
Are Fusion BPO Services cost-effective?
Yes, Fusion offers efficient services at a low cost. Our outsourcing services are an ideal choice for reducing the cost of recruitment, training and infrastructural development. They come straight from highly experienced and trained experts that help you execute your work in a more efficient and quick form.
What is the mode of payment in Fusion?
There are multiple ways to make the payment for our services. The easiest way is to do it using a credit or debit card. Other methods include direct bank transfer.
Does Fusion possess long-term viability?
We are best known for our professionalism and excellence of the services we offer. It has grown immensely over the years. People see us as a global player with our constantly upholding highest standards of business ethics. Our commitment to quality is an assurance for long-term viability.
Other FAQ’s
Can I outsource more than one function?
Outsourcing is not limited to one function. As a part of our outsourcing services, we offer a scalable and multi-service expansion of your business. A bundled approach to business process outsourcing is the key to a smoother and more reliable business transformation. We cover a wide range of industries under our BPO services. Take a look here.
How does training work with an outsourced support team?
It is suggested that the outsourcing service provider should already have standard training programs prepared for onboarding new team members. It should also cover continuous learning and remediation training as per the requirement. The training programs must be customised based on the specifications and niche of the organisation.
Can public organizations take advantage of outsourcing?
Any organisation be it public or private can get benefited from outsourcing services. Outsourcing is the ideal way to expand the workforce especially for the public sector which is constantly under pressure because of low budgets and limited opportunities. Outsourcing helps public institutions achieve an efficient and streamlined workflow at a lower cost.
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OFFICE LOCATIONS
INDIA
Fusion Business Solutions (P) Limited
F-37, IT Park, MIA Extension,
Udaipur-313002, Rajasthan, India
+91-977-227-9996
UNITED STATES
Fusion E-Solutions LLC
82-67 Austin St. Suite 311,
Kew Gardens, NY 11415
+1-240-979-0061
UNITED KINGDOM
Fusion Information Technology Ltd.
281 Kenton Road, Harrow, Middlesex,
United Kingdom, HA3 0HQ
+44-20-3290-8897
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All Rights Reserved © 2021 Fusion Business Solutions (P) Limited
All Rights Reserved © 2021 Fusion Business Solutions (P) Limited