Your Job
Your objective will be to:
Satisfy the clients by delivering prompt and quality service and
Ensure quality of work of fellow associates assigned to you by checking quality and training.
Your job may involve:
Internet-based searching, recruitment assistance, marketing activities, database maintenance, lead mining, executive assistance etc. and may include:
- Communicating with global clients on the internet through mail chat and phone,
- Understanding client’s requirement and delivering the output in desired time, with expected quality of work.
- Sharing scheduled reports to Clients, Team Lead and Manager.
- Collecting timely performance feedback from the client.
- Promptly acting and closing every escalated concern. Data analysis and generating reports
- Ensuring quality of service of fellow associates assigned to you
- Training new trainee associates
- Documenting case studies, process documents, and videos.
You must possess:
- A Bachelor’s Degree in any discipline from a recognized institute/ university or equivalent with the good academic track record. Degree holders in Engineering/ Master’s Degree holders/MBAs may be considered but without any extra weightage.
- Relevant domain experience in BPO/KPO/RPO of not less than two years. Experience with data analysis, marketing research, and experience in online research will be an extra advantage.
- Excellent English Communication skills (Verbal & Written)
- Effective time management skills
- Computer Skills like advance MS Office (Word, Excel, and Powerpoint), Internet and emails.
Fusion Advantage:
- The atmosphere of openness, fun, and enjoyment with the excellent work culture
- Generally, 5 Days Working
- Attractive compensation at par with industry standards. This will not be a limiting factor for achievers
- Performance linked incentive scheme to let you earn more.
- Attractive night shift allowance
