Customer Support Services

Your Job:

• Your objective will be to co-ordinate with worldwide retailers for ensuring timely and correct eCommerce item delivery to the customer.

Your job may involve:

• Operate an online support system to complete handle the tickets and track shipment status of orders.
• Ensure proper customer service delivery by finding resolution of tracking orders
• Troubleshoot and problem solving when necessary.
• Should be adept to handle retailers and customer issues simultaneously.
• Monitor and review the orders of individual customers.
• Ability to comprehend what customer/retailer wants to convey.

You must also possess:

• 1-4 years of relevant work experience.
• Graduation and/or Post-graduation in relevant stream from a recognized institute/university with good academic track record.
• Ability to speak fluently with international retailers and customers is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), Internet and Email skills.
• Professional attitude and appearance with solid written and verbal English communication skills, and flair to interact with people.
• Ability to be resourceful and proactive, in accordance to flexible shift timings, as and when required.
• Multitasking and time-management skills, with the ability to prioritize tasks.

Fusion Advantage:

• The atmosphere of openness, fun, and enjoyment with the excellent work culture.
• Generally, 5 Days Working.
• Attractive compensation, the best in the industry.
• Performance linked incentive scheme to let you earn more.
• Attractive night shift allowance.

Your Job:

• Your objective will be to satisfy the clients by providing the technical support on all the assigned projects by delivering prompt and quality service.

Your job may involve:

• Communicating with global clients through Chat, Email and Calls and handle real time situations.
• Promptly acting and closing all the escalated concerns and issues, perform the required data analysis, generate reports, and deliver quality results to the team and the clients well on time.
• Grasp the process updates quickly and adapt the changes on a regular basis..
• Grasp the process updates quickly and adapt the changes on a regular basis.

You must also possess:

• 1-4 years of relevant work experience.
• B.Tech./BCA/MCA graduate with sound knowledge of Data and Servers.
• Good command on MS-Office tools (Specially MS-Excel).
• Good Communication skills on chat and call support with basic knowledge of chat and emailing tools.
• Attitude to be very punctual, disciplined, and proactive with a balance of EQ and IQ.
• Active enough to do multitasking with accuracy.
• Committed towards works and flexible in shift timings and week-offs.

Fusion Advantage:

• The atmosphere of openness, fun, and enjoyment with the excellent work culture.
• Generally, 5 Days Working.
• Attractive compensation, the best in the industry.
• Performance linked incentive scheme to let you earn more.
• Attractive night shift allowance.

Your Job:

• Your objective will be to manage the front desk on a daily basis and to perform a variety of administrative and clerical tasks.

Your job may involve:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Handling security personnel
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

 You must possess:

• A Bachelor’s Degree in any discipline from a recognized institute/ university or equivalent with the good academic track record.
• Proven work experience as a Receptionist, Front Office Representative or similar role; Freshers may apply,
• Proficiency in Microsoft Office Suite (Word, Excel, and Powerpoint), Internet and emails.
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal English communication skills
• Ability to be resourceful and proactive, in accordance to flexible shift timings, as and when required;
• Excellent organizational skills and Customer service attitude.
• Multitasking and time-management skills, with the ability to prioritize tasks.

Fusion Advantage:

• The atmosphere of openness, fun, and enjoyment with the excellent work culture
• Generally, 5 Days Working
• Attractive compensation at par with industry standards (based on nature and quality of domain experience). This will not be a limiting factor for achievers.
• Performance linked incentive scheme to let you earn more.
• Attractive night shift allowance.

Your Job:

Responsible for the financial health of a company or organization. Producing financial reports and developing strategies based on financial research. Guiding senior executives in making sound business decisions in the long and short term.

Your job may involve:

• Monitor the day-to-day financial operations within the company, such as payroll, invoicing, and other transactions
• Coordinate with the statutory auditor for tax preparation, auditing, banking, investments, and other financial needs as necessary.
• Track the company’s financial status and performance to identify areas for potential improvement.
• Seek out methods for minimizing financial risk to the company, through hedging.
• Research and analyze financial reports to aid in long-term and short-term decision making.
• Review financial data and prepare monthly and annual reports.
• Present financial reports to board members, stakeholders, executives, and clients in formal meetings.
• Stay up to date with technological advances and accounting software to be used for financial purposes.
• Establish and maintain financial policies and procedures for the company.
• Understand and adhere to financial regulations and legislation.

You must possess:

• Financial Manager (CA) with proven 4-5 years of minimum experience.
• Experience in the financial sector with previous possible roles such as financial analyst
• Extensive understanding of financial trends both within the company and general market patterns
• Proficient user of finance software (Tally 9.0, Microsoft Excel)
• Able to manage, guide and lead employees to ensure appropriate financial processes are being used.
• A solid understanding of financial statistics and accounting principles, expertise in Forex will be given some preference
• Working knowledge of all statutory legislation and regulations (GST, TDS, ROC, EPF & ESIC),
• Strong interpersonal, communication and presentation skills.

Fusion Advantage:

• Atmosphere of openness, fun and enjoyment with excellent work culture
• Generally, 5 Days Working
• Attractive compensation at par industry standards. This will not be a limiting factor for achievers.
• Performance linked incentive scheme to let you earn more.

Your Job:

Your objective will be to satisfy the clients by delivering prompt and quality service.

Your job may involve:

• Communicating with global clients
• Understanding client’s requirement and delivering the output in desired time, with expected quality of work.
• Making B2B Calls to potential customers and describing products services;
• Contact current or potential customers to promote products or services
• Explain products or services and prices, and answer questions from customers.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Fix appointments for the Onboarding Call and offering the Trial to the customers.
• Maintain database by entering, verifying, and backing up data.
• Generate between 2-3 hot leads per day

You must possess:

• A Bachelor’s Degree in any discipline from a recognized institute/ university or equivalent with the good academic track record. Degree holders in Engineering/ Master’s Degree holders/MBAs may be considered but without any extra weightage.
• 1-2 + Year (International Call Centre)
• Excellent English Communication skills (Verbal & Written)
• Excellent phone manner and articulation
• Computer Skills like Basic MS Office (Word, Excel, and PowerPoint), Internet and emails.
• Time management skills

Fusion Advantage:

• The atmosphere of openness, fun, and enjoyment with the excellent work culture
• Generally, 5 Days Working
• Attractive compensation at par with industry standards (based on nature and quality of domain experience). This will not be a limiting factor for achievers.
• Performance linked incentive scheme to let you earn more.
• Attractive night shift allowance.

Your objective will be to satisfy the clients by delivering prompt and quality service.

Your job may involve:

Internet-based searching, recruitment assistance, marketing activities, database maintenance, lead mining, executive assistance etc. and may include:

• Communicating with global clients on the internet through mail chat and phone,
• Understanding client’s requirement and delivering the output in desired time, with expected quality of work.
• Sharing scheduled reports to Clients, Team Lead and Manager.
• Collecting timely performance feedback from the client.
• Promptly acting and closing every escalated concern. Data analysis and generating reports

You must possess:

• For Trainee Associate: A Bachelor’s Degree in any discipline from a recognized institute/ university or equivalent with the good academic track record. Degree holders in Engineering/ Master’s Degree holders/MBAs may be considered but without any extra weightage.
• For Associate: Above qualifications with relevant domain experience in BPO/KPO/RPO of not less than 6 months. Experience with data analysis, marketing research, and experience in online research will be an extra advantage.
• Basic English Communication skills (Verbal & Written)
• Time management skills
• Computer Skills like Basic MS Office (Word, Excel, and Powerpoint), Internet and emails.

Fusion Advantage:

• The atmosphere of openness, fun, and enjoyment with the excellent work culture
• Generally, 5 Days Working
• Attractive compensation of about 1.8 Lakh Per Annum for Trainee Associates.
• Compensation of Associates will be higher based on nature and quality of domain experience. This will not be a limiting factor for achievers
• Performance linked incentive scheme to let you earn more.
• Attractive night shift allowance

Your Job:

Your objective will be to satisfy the clients by delivering prompt and quality service.

Your job may involve:

• Communicating with global clients
• Understanding client’s requirement and delivering the output in desired time, with expected quality of work.
• Making B2B Calls to potential customers and describing products services;
• Contact current or potential customers to promote products or services
• Explain products or services and prices, and answer questions from customers.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Fix appointments for the Onboarding Call and offering the Trial to the customers.
• Maintain database by entering, verifying, and backing up data.
• Generate between 2-3 hot leads per day

You must possess:

• A Bachelor’s Degree in any discipline from a recognized institute/ university or equivalent with the good academic track record. Degree holders in Engineering/ Master’s Degree holders/MBAs may be considered but without any extra weightage.
• 1-2 + Year (International Call Centre)
• Excellent English Communication skills (Verbal & Written)
• Excellent phone manner and articulation
• Computer Skills like Basic MS Office (Word, Excel, and PowerPoint), Internet and emails.
• Time management skills

Fusion Advantage:

• The atmosphere of openness, fun, and enjoyment with the excellent work culture
• Generally, 5 Days Working
• Attractive compensation at par with industry standards (based on nature and quality of domain experience). This will not be a limiting factor for achievers.
• Performance linked incentive scheme to let you earn more.
• Attractive night shift allowance.

Your Job:

Your objective will be to satisfy the clients by delivering Prompt and Quality Designing and User Experience Service.

Skills Required:

• 1-2 years experience in Web Design
• PhotoShop, HTML, CSS, JS, HTML5, CSS3 aware
• Web 2.0 Design Concepts, DIV-based, Browser Compatibility , Table-less designs
• jQuery, Bootstrap, AJAX exposure
• Intermediate in CorelDraw
• Self-Managed, Self-Responsible
• Quick Learner, Adaptive
• Good Researcher, Learning Desire
• Active Team Member, Optimistic
• Open to learn new technologies
• Willingness to put extra efforts to meet deadlines
• Very confident, Voracious reader of technical content
• Constantly honing his/her skills by both reading and tinkering

Your job may involve:

• Communicating with global clients on the internet through mail, chat and phone.
• Understanding client’s requirement and delivering the output in desired time, with expected quality of work.
• Sharing scheduled reports to Clients, Team Lead and Manager.
• Collecting timely performance feedback from the client.
• Promptly acting and closing every requirement. Quality Assurance and Reporting.

You must also possess:

• A Bachelor’s Degree in any discipline from a recognized institute/ university or equivalent with the good academic track record. Degree holders in Computer Science Engineering/ Master’s Degree holders/MCAs may be considered but without any extra weightage.
• Basic English Communication skills (Verbal & Written).
• Time management skills.
• Computer Skills like Basic MS Office (Word, Excel, and Powerpoint), Internet and emails.

Fusion Advantage:

• The atmosphere of openness, fun, and enjoyment with the excellent work culture.
• Generally, 5 Days Working.
• Attractive compensation.
• Compensation will be higher based on nature and quality of domain experience. This will not be a limiting factor for achievers.

Your  Job:

Your objective will be to satisfy the clients by delivering Prompt and Quality Programming and User Experience Service.

Skills Required:

• 1-2 years experience in PHP, MySQL
• PHP, MySQL, WordPress gurus
• CMS, Blog specialists
• eCommerce – OpenCart, PrestaShop, Magento, OScommerce, Zencart idea
• PHP Framework – Yii, CakePHP, Zend, CodeIgniter, Symfony, concrete5 maestros
• Payment Gateway Integration familiars
• HTML, CSS, JS, HTML5, CSS3
• Bootstrap, jQuery
• Payment Gateway Integration familiars
• Self-Managed, Self-Responsible
• Quick Learner, Adaptive
• Good Researcher, Learning Desire
• Active Team Member, Optimistic
• Open to learn new technologies
• Willingness to put extra efforts to meet deadlines
• Very confident, Voracious reader of technical content
• Constantly honing his/her skills by both reading and tinkering

Your job may involve:

• Communicating with global clients on the internet through mail, chat and phone.
• Understanding client’s requirement and delivering the output in desired time, with expected quality of work.
• Sharing scheduled reports to Clients, Team Lead and Manager.
• Collecting timely performance feedback from the client.
• Promptly acting and closing every requirement. Quality Assurance and Reporting.

You must also possess:

• A Bachelor’s Degree in any discipline from a recognized institute/ university or equivalent with the good academic track record. Degree holders in Computer Science Engineering/ Master’s Degree holders/MCAs may be considered but without any extra weightage.
• Basic English Communication skills (Verbal & Written).
• Time management skills.
• Computer Skills like Basic MS Office (Word, Excel, and Powerpoint), Internet and emails.

Fusion Advantage:

• The atmosphere of openness, fun, and enjoyment with the excellent work culture.
• Generally, 5 Days Working.
• Attractive compensation.
• Compensation will be higher based on nature and quality of domain experience. This will not be a limiting factor for achievers.

Your Job:

Your objective will be to satisfy the clients by delivering Prompt and Quality Programming and User Experience Service.

Skills Required:

• 1-2 years experience in iOS, Objective C, Swift, XCode
• Hybrid App Development, PhoneGap
• Native App Development
• Ionic, React Native
• Payment Gateway Integration familiars
• Self-Managed, Self-Responsible
• Quick Learner, Adaptive
• Good Researcher, Learning Desire
• Active Team Member, Optimistic
• Open to learn new technologies
• Willingness to put extra efforts to meet deadlines
• Very confident, Voracious reader of technical content
• Constantly honing his/her skills by both reading and tinkering

Your job may involve:

• Communicating with global clients on the internet through mail, chat and phone.
• Understanding client’s requirement and delivering the output in desired time, with expected quality of work.
• Sharing scheduled reports to Clients, Team Lead and Manager.
• Collecting timely performance feedback from the client.
• Promptly acting and closing every requirement. Quality Assurance and Reporting.

You must also possess:

• A Bachelor’s Degree in any discipline from a recognized institute/ university or equivalent with the good academic track record. Degree holders in Computer Science Engineering/ Master’s Degree holders/MCAs may be considered but without any extra weightage.
• Basic English Communication skills (Verbal & Written).
• Time management skills.
• Computer Skills like Basic MS Office (Word, Excel, and Powerpoint), Internet and emails.

Fusion Advantage:

• The atmosphere of openness, fun, and enjoyment with the excellent work culture.
• Generally, 5 Days Working.
• Attractive compensation.
• Compensation will be higher based on nature and quality of domain experience. This will not be a limiting factor for achievers.

Your Job:

Your objective will be to satisfy the clients by delivering Bug-Free Responsive Tested (QAed) Solutions.

Skills Required:

• 1-2 years experience in QA/QC
• Automated/Manual Testing
• Load Testing
• Security Testing
• Mobile Testing
• Browser Compatibility Checks
• Validation and Verification
• Self-Managed, Self-Responsible
• Quick Learner, Adaptive
• Good Researcher, Learning Desire
• Active Team Member, Optimistic
• Open to learn new technologies
• Willingness to put extra efforts to meet deadlines
• Very confident, Voracious reader of technical content
• Constantly honing his/her skills by both reading and tinkering

Your job may involve:

• Communicating with global clients on the internet through mail, chat and phone.
• Understanding client’s requirement and delivering the output in desired time, with expected quality of work.
• Sharing scheduled reports to Clients, Team Lead and Manager.
• Collecting timely performance feedback from the client.
• Promptly acting and closing every requirement. Quality Assurance and Reporting.

You must also possess:

• A Bachelor’s Degree in any discipline from a recognized institute/ university or equivalent with the good academic track record. Degree holders in Computer Science Engineering/ Master’s Degree holders/MCAs may be considered but without any extra weightage.
• Basic English Communication skills (Verbal & Written).
• Time management skills.
• Computer Skills like Basic MS Office (Word, Excel, and Powerpoint), Internet and emails.

Fusion Advantage:

• The atmosphere of openness, fun, and enjoyment with the excellent work culture.
• Generally, 5 Days Working.
• Attractive compensation.
• Compensation will be higher based on nature and quality of domain experience. This will not be a limiting factor for achievers.

Your Job

Your objective will be to satisfy the clients by delivering Prompt and Quality Programming and User Experience Service.

Skills Required:

• 1-2 years experience in Android / Java / Android Studio
• Hybrid App Development / PhoneGap
• Native App Development
• Ionic, React Native
• Payment Gateway Integration
• Self-Managed, Self-Responsible
• Quick Learner, Adaptive
• Good Researcher, Learning Desire
• Active Team Member, Optimistic
• Open to learn new technologies
• Willingness to put extra efforts to meet deadlines
• Very confident, Voracious reader of technical content
• Constantly honing his/her skills by both reading and tinkering

Your job may involve:

• Communicating with global clients on the internet through mail, chat and phone.
• Understanding client’s requirement and delivering the output in desired time, with expected quality of work.
• Sharing scheduled reports to Clients, Team Lead and Manager.
• Collecting timely performance feedback from the client.
• Promptly acting and closing every requirement. Quality Assurance and Reporting.

You must also possess:

• A Bachelor’s Degree in any discipline from a recognized institute/ university or equivalent with the good academic track record. Degree holders in Computer Science Engineering/ Master’s Degree holders/MCAs may be considered but without any extra weightage.
• Basic English Communication skills (Verbal & Written).
• Time management skills.
• Computer Skills like Basic MS Office (Word, Excel, and Powerpoint), Internet and emails.

Fusion Advantage:

• The atmosphere of openness, fun, and enjoyment with the excellent work culture.
• Generally, 5 Days Working.
• Attractive compensation.
• Compensation will be higher based on nature and quality of domain experience. This will not be a limiting factor for achievers.

Your Job:

Your objective will be to satisfy the clients by delivering Prompt and Quality Programming and User Experience Service.

Skills Required:

• 1-2 years experience in C#, ASP.Net, WinForms.NET, MS SQL/Oracle
• OOPS , Crystal Reports awareness
• PL/SQL experts
• HTML, CSS, JavaScript, HTML5, CSS3
• jQuery, Bootstrap
• 3-tier/n-tier Architecture Programming experienced
• Payment Gateway Integration familiars
• Self-Managed, Self-Responsible
• Quick Learner, Adaptive
• Good Researcher, Learning Desire
• Active Team Member, Optimistic
• Open to learn new technologies
• Willingness to put extra efforts to meet deadlines
• Very confident, Voracious reader of technical content
• Constantly honing his/her skills by both reading and tinkering

Your job may involve:

• Communicating with global clients on the internet through mail, chat and phone.
• Understanding client’s requirement and delivering the output in desired time, with expected quality of work.
• Sharing scheduled reports to Clients, Team Lead and Manager.
• Collecting timely performance feedback from the client.
• Promptly acting and closing every requirement. Quality Assurance and Reporting.

You must also possess:

• A Bachelor’s Degree in any discipline from a recognized institute/ university or equivalent with the good academic track record. Degree holders in Computer Science Engineering/ Master’s Degree holders/MCAs may be considered but without any extra weightage.
• Basic English Communication skills (Verbal & Written).
• Time management skills.
• Computer Skills like Basic MS Office (Word, Excel, and Powerpoint), Internet and emails.

Fusion Advantage:

• The atmosphere of openness, fun, and enjoyment with the excellent work culture.
• Generally, 5 Days Working.
• Attractive compensation.
• Compensation will be higher based on nature and quality of domain experience. This will not be a limiting factor for achievers.

Your Job

• Supporting all the basic sub-domains of the HR department
• Assisting in talent acquisition and recruitment processes.
• Performing compensation & benefits teaks and grievance management.
• Conducting employee onboarding and support training & development

Your job may involve:

• Implement and execute company’s HR policies, strategies and initiatives
• Bridge company and employees’ relations by addressing demands, grievances and other issues
• Provide support to employees in various HR related issues such as leaves, compensation and resolve them
• Execute compensation, attendance and leave management processes
• Assist the team in recruitment and selection processes
• Promote HR programs to create an efficient and conflict-free workplace
• Assist in development and implementation of human resource policies
• Undertake tasks in performance management system
• Gather and analyze data with useful HR metrics
• Maintain employee files and records in electronic and paper form
• Ensure legal compliance, support training and development activities

You must possess:

• Post-graduation (MBA) in relevant stream from a recognized institute/university with good academic track record
• Proven experience (1-3 years) as HR Generalist
• Understanding of general human resources policies and procedures
• Good knowledge of PF, ESIC compliances and employment/labor laws
• Outstanding knowledge of MS Office with good email and internet research skills
• Excellent communication and people management skills
• Aptitude in problem-solving and desire to work as a team with a result driven approach
• Flexibility to work in any shift timings

Fusion Advantage:

• Atmosphere of openness, fun and enjoyment with excellent work culture
• Generally, 5 Days working
• Attractive compensation at par industry standards. This will not be a limiting factor for achievers
• Performance linked incentives to let you earn more
• Attractive night shift allowance

Your Job

Your objective will be to:

Satisfy the clients by delivering prompt and quality service and

Ensure quality of work of fellow associates assigned to you by checking quality and training.

Your job may involve:

Internet-based searching, recruitment assistance, marketing activities, database maintenance, lead mining, executive assistance etc. and may include:

• Communicating with global clients on the internet through mail chat and phone,
• Understanding client’s requirement and delivering the output in desired time, with expected quality of work.
• Sharing scheduled reports to Clients, Team Lead and Manager.
• Collecting timely performance feedback from the client.
• Promptly acting and closing every escalated concern. Data analysis and generating reports
• Ensuring quality of service of fellow associates assigned to you
• Training new trainee associates
• Documenting case studies, process documents, and videos.

You must possess:

• A Bachelor’s Degree in any discipline from a recognized institute/ university or equivalent with the good academic track record. Degree holders in Engineering/ Master’s Degree holders/MBAs may be considered but without any extra weightage.
• Relevant domain experience in BPO/KPO/RPO of not less than two years. Experience with data analysis, marketing research, and experience in online research will be an extra advantage.
• Excellent English Communication skills (Verbal & Written)
• Effective time management skills
• Computer Skills like advance MS Office (Word, Excel, and Powerpoint), Internet and emails.

Fusion Advantage:

• The atmosphere of openness, fun, and enjoyment with the excellent work culture
• Generally, 5 Days Working
• Attractive compensation at par with industry standards. This will not be a limiting factor for achievers
• Performance linked incentive scheme to let you earn more.
• Attractive night shift allowance