Learn more about cases we've worked on

Outsourcing Database Management for Insurance Broker

Insurance: Case Study

  • Case: Database Management for Insurance Broker
  • Main Service: Organizing company's insurance systems and checking policy updates.
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • The client needed database management to create quotes renewal policy notification daily downloads policy checking.
  • The client was working for large brands and those large brands existed to provide a product or service to a segment of people. As a result, they engaged with FBSPL team to help them identify potential prospects for this conversation.
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Business Services for Independent Insurance Agency

Insurance: Case Study

  • Case: Business Services for Independent Insurance Agency
  • Main Service: Data transfer, client servicing requests, & insurance billing.
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • As part of regular business service, the client essentially had to organize conversations for their third-party clients. They needed Client Servicing for general commercial accounts.
  • They chose to go with team FBSPL as we were reasonably priced, and we worked the same hours to coincide with their business to provide real-time live customer support service.
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Business Services for Independent Insurance Agency

Ecommerce: Case Study

  • Case: Winning E-Commerce Outsourcing Strategy
  • Main Service: Market Strategy, Order Management, Customer Support & Product listing.
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • Order Cancellation: 8% decrease in the first quarter.
  • Inventory Management: Daily stock updates for robust strategy.
  • Customer Satisfaction: NPS improved to 4.5 from 3.5 in the first quarter.
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Business Services for Independent Insurance Agency

Ecommerce: Case Study

  • Case: Revolutionize Brand with Fulfillment and Inventory Excellence
  • Main Service: Customer Support, Inventory Management & Product Insights
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • Dedicated a single staff member to handle all aspects of customer support, inventory management, return processes.
  • Improved fulfillment services to ensure smooth operational flow.
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Business Services for Independent Insurance Agency

Ecommerce: Case Study

  • Case: E-Commerce Giant through Strategic Outsourcing
  • Main Service: Specialized customer support team, implemented efficient CRMs & operational efficiency and quality assurance
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • Reduced customer response times from a week to 24 hours.
  • Increased customer ratings from 3.4 to 4.9 .
  • The business increased its revenue by 64% .
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RPO Case Studies

RPO: Case Study

  • Case: Staffing & Consultation Process for a Recruitment Firm
  • Main Service: Administrative/Client Support  
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • A recruitment firm that recruits from C-suite to management level within the UK addressed a capacity issue.
  • They needed additional resources in a cost-effective manner, such as admin, research, and business development support. 
  • FBSPL provided them research and administrative support from a business development perspective.
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Recruitment Process Outsourcing Case Study

RPO: Case Study

  • Case: Recruitment Process Outsourcing Solution to Increased Revenue
  • Main Service: Recruitment Services  
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • A recruitment agency needed help with researching additional candidates for their clients.
  • The client got in touch with FBSPL during the height of the covid-19 pandemic; the FBSPL team offered them a free trial of our RPO services for two days. 
  • FBSPL helps them, on an ongoing basis, to find candidates, mainly on LinkedIn. We would find people which certainly reduced client’s time.
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Healthcare case studies

Healthcare: Case Study

  • Case: Redefining success by outsourcing healthcare services to FBSPL
  • Main Service: Primary Healthcare Services 
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • The increasing number of healthcare service providers recognize that healthcare outsourcing is the need of the hour.
  • Companies look for an outsourcing partner who is an expert in the niche field and renders cost-effective solutions. 
  • Medical & healthcare BPO have improved certain aspects of the quality and responsiveness of direct healthcare services.
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Charge Patient Demographics

Healthcare: Case Study

  • Case: Charge And Patient Demographics Entry - A Case By FBSPL
  • Main Service: Primary Healthcare Services 
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • The client was facing time and quality issues with their previous medical billing service provider.
  • FBSPL expert team of medical billing executives had to face the following critical challenges while executing the project. 
  • We were able to maintain an accuracy of 98% right from the first day of the project, thereby ensuring the client's main demand was successfully met.
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Accounting Case Studies

Accounting & Bookkeeping: Case Study

  • Case: Accounting & Bookkeeping Services for a US Based Firm
  • Main Service: Accounting & Bookkeeping   
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • The US-based client had a backlog of multiple client accounts where the invoices were not updated in QuickBooks.
  • We discussed with their management team and their in-house staff and figured out that they would need multiple resources to cover the backlog and look at the increasing amount of work they have. 
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Accounting & Bookkeeping: Case Study

  • Case: How an Accounting & Bookkeeping Firm Bounced Back Stronger With FBSPL?
  • Main Service: Accounting & Bookkeeping   
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • Many businesses are on a journey which often results in a sale, realizing all the hard work and investment they’ve made over a number of years.
  • This was very much the case with one of our US technology clients. 
  • The management team were back into start up mode bringing in known resources and using their combined years of knowledge. 
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Customer ticketing and Server Management optimization with FBSPL

Customer Support: Case Study

  • Case: Customer ticketing and Server Management optimization with FBSPL
  • Main Service: Customer Support   
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • The client faced significant issues with customer queries and problem ticket management.
  • Process Implementation for end-to-end Customer Query Management.
  • The client was extremely satisfied with FBSPL’s ticket and server management.
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Customer Service Case Study

Customer Support: Case Study

  • Case: Improving customer satisfaction for an eCommerce brand
  • Main Service: Customer Support   
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • An e-commerce shopping website for Clothing, Footwear, Accessories, Furniture, Home and Lifestyle brands wanted to improve their customer support service division by reducing the response times to customer queries to under 24-48 hours.
  • FBSPL's approach was to incrementally deploy a team of six representatives that happened over four months who got heavily involved with the client's end-to-end customer support management.
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How Data Annotation Services Increased Customers for a Client

Data Annotation: Case Study

  • Case: Data Annotation Services Increased Customers for a Client
  • Main Service: Data Annotation 
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • The client provides Accounts Payable (AP) invoice imaging and automation, and Enterprise Content Management (ECM).
  • The challenge was to identify different documents.
  • We acted as their resource for Validation Services which is a part of Accounts Payable (AP) invoice imaging and automation.
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Data Annotation Case Studies

Data Annotation: Case Study

  • Case: Data Annotation for AI Acceleration
  • Main Service: Data Annotation 
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
Highlights
  • Our client's preventive loss inspection accelerator for policy center enabled underwriters and risk specialists to link to their platform directly from policy center.
  • The accelerator enabled policy center users to initiate the client inspection application and store home inspection insights to prevent claims and reduce loss ratio.
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Meet Our Clients

We deliver industry-leading capabilities to clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services.

Meet Our Clients

We deliver industry-leading capabilities to clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services.

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