“Success is Sure, Believe in Phoenix”

We Never Let your Customers Feel Unheard

At FBSPL, we're committed to providing your customers with the best possible experience.

That's why we've developed a range of customer support services that will delight your customers and help you keep them coming back. We ensure prompt and accurate responses to your customers, no matter how they reach out to you.

Chatbots are great—but they can't beat the human touch. When it comes to customer support, there's no substitute for our team of experts who love helping people find what they need and answer their questions.

Our Solutions for u

Onboarding Support

Our customer onboarding support services are the perfect way to get your customers up and running on your product or service.

We provide a guided journey that is personalized to the needs of your customer, helping them get started on the right foot. We know that a great onboarding process is critical for your business—after all, if you can't get new customers up and running quickly, you won't be able to retain them!

We're here to help you make sure that happens.

Responsive Support

We know you care about your customers. That's why we're here.

Our support staff is dedicated to providing the best service possible to each and every one of them. Your repeat customers are happy customers, and we want you to have as many of those as possible.

BENEFITS

BENEFITS

  • Scalability: A team that you can scale per workflow
  • Cost Reduction: Save 30-60% on hiring and staffing costs
  • Flexibility: A team that is available 24 X 7 to service your customers
  • Customer Retention: Improve TAT, resulting in happier customers

Getting Started is Easy

Make an inquiry

Need Assessment

Expert Consultation

Defining Scope of Work

Solution Implementation

Clients We Serve

Testimonials

FAQs

Yes, customer support is one of the most vital aspects of any business as it helps your customers interact smoothly with you and trust you in the longer run. It is essential to have an active customer support team for any successful business.

Yes, customer support services can be outsourced easily. If managing communication channels with customers is getting difficult for your venture, it is best to outsource the task to communication experts. Customer support services by FBSPL are designed to help ventures of all sizes meet their customer interaction needs.

You might want to outsource customer support services for a variety of different reasons. Be it the need to have a skilled customer support team, saving time and effort of the in-house team, or cutting down massively on on-site employee costs – all are good reasons to outsource customer support services.

While chatbots can meet a lot of customer interaction needs, there is an unmatched need for the human touch that only a real customer support team can bring. Having a real team is essential because it is important to have the best going out to your customers, always!

The customer staff at FBSPL comes with the most contemporary experience in the industry. They are also constantly and actively involved with training and upskilling to ensure they come with the most relevant and unmatched skillset.

More About Us

Have questions that still remain unanswered? We’re here to help you figure the best for your business!

+1-240-979-0061
CONTACT US

Ready to Start?

We’re excited! Get in touch with our team and let us get it going.

LET'S TALK

Case Studies

  • Case: Customer ticketing and Server Management optimization with FBSPL
  • Main Service: Customer Support
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
View More
F
  • Case: Improving customer satisfaction for an eCommerce brand
  • Main Service: Customer Support
  • Clients Rating: Star iconStar iconStar iconStar iconStar icon
View More

Our Premium Services

Recruitment

Expedite your hiring efforts with your virtual workforce at FBSPL. We assist you from sourcing to onboarding, within the stipulated time and at reduced costs.

LEARN MORE

Recruitment

Expedite your hiring efforts with your virtual workforce at FBSPL. We assist you from sourcing to onboarding, within the stipulated time and at reduced costs.

LEARN MORE

Ecommerce

Our tailored ecommerce outsourcing solutions for online businesses, marketplaces, retail and small businesses ensuring seamless operations and growth.

LEARN MORE

Ecommerce

Our tailored ecommerce outsourcing solutions for online businesses, marketplaces, retail and small businesses ensuring seamless operations and growth.

LEARN MORE

Accounting & Bookkeeping

Designed to provide the support you need to succeed! Our trained professionals assist individuals, CPAs, CFOs, Accounting Departments, & Start-ups.

LEARN MORE

Accounting & Bookkeeping

Designed to provide the support you need to succeed! Our trained professionals assist individuals, CPAs, CFOs, Accounting Departments, & Start-ups.

LEARN MORE

Data Annotation

Workforce for data labelling, tagging, mining, and managing. We provide high-quality annotation services for data-driven organizations.

LEARN MORE

Data Annotation

Workforce for data labelling, tagging, mining, and managing. We provide high-quality annotation services for data-driven organizations.

LEARN MORE

Insurance

Meet your SLAs and keep the promises made to your customers. Your virtual workforce at FBSPL will ensure timely completion of all back-end operations and customer servicing.

LEARN MORE

Insurance

Meet your SLAs and keep the promises made to your customers. Your virtual workforce at FBSPL will ensure timely completion of all back-end operations and customer servicing.

LEARN MORE

Let us upgrade and streamline your business process now.

Let us upgrade and streamline your business process now.

USA
UK
CANADA

- Let's Connect

This website uses cookies to ensure you get the best experience on our website. More info