Omnichannel Customer Service Solutions | FBSPL

Omni Channel Customer Services Overview

In German, it is “der Kunde ist König” (Customer is King) or in Japanese “, okyakusama wa kamisama desu” (Customer is God). King or God, they might not be, but every business tends to make their customers feel like one. The advent of Omnichannel Customer Support is one step forward for keeping your customers happy. However, can you keep up with all the customer inquiries within stipulated timelines? If not, we are the answer to your problem. 

Who is it for?
Omnichannel for the Enterprise

Any business that aims to answer each customer inquiry/ticket without making their customer wait. You can be an online store, logistics company, restaurant, or service provider. You need omnichannel support assistance if you have given your customers a gateway to reach out to you online. Omnichannel contact centers take this to the next level by allowing for a more dynamic type of communication if needed and making the process even smoother for customers because they don’t have to manage several communications streams across different mediums. 

How do we assist?

Omnichannel customer care services involve numerous interactions between customers or prospective customers and a product/service provider. Depending upon the flow of communication, we provide you with dedicated staff or a team to care for customer interaction. Communication can be through phone, chat, email, support platform, instant messaging, or social media- we will take care of it all. Besides a team, you would also get a supervisor and an account manager to keep you and your customer’s expectations on track every time. 

We will be an extension to your team, or you can call us your virtual team. The best part is you can scale your business and team anytime, as we do not follow a rigid structure for scaling or downsizing with the best omnichannel service approach. 


Why us for Omnichannel Customer Service?

We hire the best people to ensure work effectiveness and business growth. With a list of the benefits below, you know what you have when you hire us.
Scale business at ease
Meet your SLAs
Dedicated team
No sick days
Management bandwidth
Flexible timings
24/7 coverage
Customer centricity

What we do

Phone support
Chat support
Email support
Social media support
Ticketing systems
Custom reports
Customer review management
Marketplace management

Tools we use

Get started

Connecting with us is easy; all you need to do is assess your needs, identify the tasks you wish to delegate and get started with us. 

Conduct an inquiry
Take it ahead with the manager
Meet your dedicated staff
Undergo the learning & training process
Get started
OUR LOCATIONSWhere to find us?

Fusion Business Solutions (P) Limited
F-37, IT Park, MIA Extension,
Udaipur-313002, Rajasthan, India


Fusion E-Solutions LLC
82-67 Austin St. Suite 311,
Kew Gardens, NY 11415


Fusion Information Technology Ltd.
281 Kenton Road, Harrow, Middlesex,
United Kingdom, HA3 0HQ

All Rights Reserved © 2022 Fusion Business Solutions (P) Limited

All Rights Reserved © 2021 Fusion Business Solutions (P) Limited